1,Warranty and After-Sale Service
All the products cover a 12-month warranty. We have a responsible customer service team to provide helpful after-sale services. If the custom bobbleheads meet with any quality problems or accidental damage,you can sent back to us and get free restoration service within 12 months,but you should responsible for the round delivery fee!
2,Shipping Damage Claims.
All merchandise is carefully packaged for shipment. If you get the package with dirty and broken overwrap, Please open and check in front of the courier, if the doll is damaged, please don't accept and return to Courier(Digital photos of damaged product is necessary for our damage claims, Proofs must be sent to us within 24 hours after you get it).
3, IMPORTANT NOTE:
*Please understand that due to the custom nature of our product, and due to the number of expert hours that goes in to molding, baking... we do not offer refunds, cancellations or returns.
*The figurines are handmade and intricately crafted, capturing a likeness based on pictures provided. They are not an exact copy or replica of the person on the photo(we promise at least 70-90% similar). The final product may be slightly different from the picture shown since they are all 100% handmade and unique.